IT Support and Maintenance in UAE

Our 24/7 support includes proactive system monitoring, helpdesk for employee tech issues, server and network maintenance, security patch management, backup verification, performance optimization, and emergency incident response — all with guaranteed response times based on severity.

Critical issues (system down): 15-minute response, 2-hour resolution target. High priority (major feature impacted): 1-hour response, 4-hour resolution. Standard issues: 4-hour response, 24-hour resolution. We track and report SLA compliance monthly.

Yes, we manage hybrid environments including on-premise servers, cloud infrastructure (AWS, Azure, GCP), SaaS applications, and network equipment. Our team is certified across multiple platforms to handle your complete IT environment.

We implement automated daily backups with 30-day retention, geo-redundant storage, and quarterly disaster recovery testing. Our recovery plans include documented procedures with Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) tailored to your business needs.

Absolutely. Our managed security services include firewall management, endpoint protection, security patch management, vulnerability scanning, SIEM monitoring, and security incident response. We keep your business protected against evolving threats.

We manage a structured transition process: documentation of your existing environment, knowledge transfer sessions, parallel support period, and gradual handover. The process typically takes 2-4 weeks with zero disruption to your business operations.